FAQ

Shipment

• What do I do if the package is damaged?
• How much are the shipping costs?
• Which parcel service providers do you ship with?

B2B/Businesscustomers

• How do I reach your business customer service?
• Can I order from you tax-free using my sales tax identification number (VAT ID)?
• Can I order from you as a commercial end customer?
• As a public institution, can I order from you?
• Can I order via bank debit?
• Can I order from you as a reseller?

Returns

• How long does a repair take?
• How long does a refund take?
• How do I revoke goods?
• Where do I have to send my return?
• Will I be reimbursed for shipping costs for returns?
• Is the return shipping free of charge for me?

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Orders

• Can I pay with credit card?
• Previous orders are not in the customer account
• My order is not displayed in the customer account
• When will the item be available again?
• How do I cancel or change an order?
• Why is this product only shipped via a freight forwarder?

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General

• Password no longer works / How do I reset my password?
• How can I reach you by phone?
• Can I park with you?
• Where can I contact sponsorship requests?
• How do I contact customer service?
• Is shipping to Great Britain or the United Kingdom (UK) possible?

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