Please first use the “Forgot password” function and also check the spam or junk folder of your email inbox.
If login still does not work, please try the following:
- delete cookies and cache
- use a different browser
- use a different device
- check the spelling of your email address
Please note: If earlier orders were placed in a previous shop system, they may not appear in your current customer account.
For data protection reasons, we cannot identify customer accounts based on a name alone. Please contact us from the registered email address or provide an order or invoice number. Please do not send any payment or card details.