Revocation of Contract for Consumers
Consumers shall be entitled to a right of withdrawal in accordance with the following, that the consumer shall be any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or independent professional activity:
Right of withdrawal: You have the right to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods. In order to invoke your right of withdrawal, you must inform us (Caseking GmbH - Widerrufsabteilung, Gaußstr. 1, 10589 Berlin, Deutschland) of your decision to withdraw from this contract. You may contact us via (telephone: +49 (0)30 837995-00 (local rates), FAX: +49 (0)30 4036642-04, E-Mail: firstname.lastname@example.org) or use our cancellation form (at http://www.caseking.de), although this is not prescribed. In order to comply with the revocation period, it is necessary to send the notice of revocation prior to the expiry of the revocation period.
Consequences of revocation: If you revoke this contract, we will immediately refund to you all payments which we have received from you, including the delivery costs (with the exception of additional costs arising from the fact that you have chosen a different type of delivery than the standard delivery offered by us), without delay and no later than within fourteen days from the day on which we receive notice of your revocation of this contract. We will use the same means of payment for this refund as you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund the goods until we have received them back or until you have provided proof that you have returned the goods without delay and in any case no later than within fourteen days from the day on which you inform us of the revocation of this contract or return them to us.
For packageable goods: You shall bear the direct shipping costs of returning the goods. For goods that cannot be sent as a parcel: We will collect the goods at our expense. You will only be liable for any loss in value of the goods if this loss in value is due to handling the goods in a manner unnecessary for the purposes of checking the quality, properties and functioning of the goods.
End of Revocation Policy
Prerequisites for free return shipping: Apart from the above legal requirements on the right of revocation for distance selling contracts, Caseking offers the possibility of free return shipping in case of a revocation (usually) via a free parcel label that we issue under certain conditions as a gesture of goodwill. Further information can be found here.