Free Returns at Caseking
In case of a revocation / withdrawal of one or more items with a (total) value of at least 40 Euros or in case of a justified claim due to a material defect, all customers residing in one of the countries named below will receive a DHL postage stamp within one to three business days upon submission of the RMA form that entitles you to free return shipping to us. Returns from all other countries or returns from Germany or the countries named below with a (total) value amounting to less than 40 Euros receive no free shipping stamp and must bear the shipping costs themselves. Unfortunately, we are unable to accept packages sent freight collect. However, in certain cases we can still reimburse your shipping costs after having processed your return. (see further below for more information)
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Possible shipping cost reimbursement for returns without a free parcel stamp:
If no packet label can be generated for your country, the return must be shipped independently and correctly stamped. Parcels sent freight collect cannot be accepted. In the event of a withdrawal / revocation within 14 days with an (overall) value of the goods amounting to at least 40 Euros or a justified complaint according to the seller's warranty sent in without a free parcel stamp, we will reimburse any shipping costs incurred after completion of the processing up to a reasonable amount after having received a scan of your shipping cost receipt. The original shipping costs (shipping to the customer) will also be refunded in case of a complete cancellation of an order. In case of a revocation of purchase with regard to articles with a (total) value of below 40 Euros the costs of transport will, as a rule, not be compensated.
Shipping Address for Return Shipments without Free Parcel Stamp:
Caseking GmbH, Logistikcenter, RMA-Abteilung, Gaußstr. 1, 10589 Berlin, GermanyThe upper limit of the reimbursable postage due orients itself on the usual shipping costs for insured parcel to Germany common in the respective country of origin using national transport service providers or, in case of parcel shipments from Germany without a free parcel stamp, on the respective current prices of DHL and requires you to present documentation (a receipt) of said costs. In general, however, shipping service providers can be chosen freely. We would like to point out that the most favourable (cheapest) insured shipping method must always be chosen for all return shipments. Express surcharges will not be refunded by us under any circumstances. Possible receipts for the costs of return shipments from abroad can be sent as a scan or as a clearly recognisable photo by e-mail to reklamation@caseking.de. We kindly request patience for a few days while it is processed.