Here at Caseking, customer satisfaction is our top priority. Because of this, we constantly strive to provide you with the best service possible in case of a warranty claim, in order to solve your request quickly, properly and to your fullest content.
Seller's Warranty (Gewährleistung) & Manufacturer's Warranty (Garantie)
On the difference between “Garantie” and “Gewährleistung” according to German law:
Garantie and Gewährleistung - both words can be translated as “warranty” in English. Yet the term Gewährleistung (the correct legal expression is Sachmängelhaftung) refers to a warranty period of two years, which is prescribed by German law in §§434 ff. of the German Civil Code in accordance with EU directives and provided only by the seller/retailer itself (e.g. Caseking). It can thus be described as seller's or retailer's warranty, whereas the Garantie or manufacturer's warranty is a (potentially limited) promise of guarantee pursuant to §311 of the German Civil Code, which is voluntarily given by the manufacturers themselves and totally independent from the seller/retailer. Since this is EU law, similar regulations can be found in all member states of the European Union under different names. Caseking is only handling the manufacturer warranty for some manufacturers.
A noteworthy peculiarity of the legal regulations of the Gewährleistung (seller's warranty) is the reversal of the burden of proof after the first six months after purchase. This necessitates that, in case of a warranty claim, a customer must provide evidence that the seed or cause of the malfunction or defect of the product already existed at the moment of purchase and did not result from later (mis)use or natural attrition. During the first six months after purchase, it is simply assumed that the former is the case. However, we acknowledge that it can be pretty difficult for laymen to present such proof when it comes to complex electronic devices and hardware, which is why Caseking is very obliging and accommodating in this regard. We're always using common sense in assessing warranty claims and in general do not demand any complicated evidence from our customers.
Please note: If your product has been paid for via credit card, PayPal or BitPay, any refunds will always be issued back to the original payment method (for PayPal only within 180 days after purchase). In any other case you must provide us with your bank account data through the respective form (see at the top of this page).
Second-hand owners of a product originally sold by us require a declaration of assignment regarding their vendor warranty rights in writing signed by the original buyer. Otherwise we are unable to process your claim. The reason for this is that the purchasing contract exists only between us and the original buyer while the vendor's warranty rights (Gewährleistungsrechte) are never automatically transferred to a new owner of a product. If a manufacturer's guarantee can be or is automatically transferred to second hand owners / is bound to a product and not its owner depends entirely on the respective manufacturer's policy.
The legally mandated period of the Gewährleistung is 24 months for all products, starting from the date of purchase.