Please take into account the following information to allow us to process your return as quickly as possible:
- Please pay careful attention to any handling instructions for transportation by referring to either the product or the manual to ensure that your right of revocation is not put at risk. This includes, for example, the correct placement of the socket protectors on sensitive Intel motherboards with LGA sockets. Should difficulties arise, please contact our claims department prior to returning the goods.
- You should note that the product's "own" packaging itself is insufficient and cannot serve as sole shipping box (except for PC cases) as this does not provide adequate protection for transport. Goods packed improperly will be returned at a charge. We cannot process such returns and items due to the fact that they may have been damaged due to negligence during transport.
- Always use an insured shipping method when returning goods on your own without using our free parcel stamps (meaning no "DHL Päckchen" for example) and never use mail envelopes or similarly insecure packaging items for your return.