Please note the following basic information so that we can process your return quickly:
- Please note that the "own" outer packaging of the products themselves may not be used solely as shipping packaging (an exception is, for example, goods such as PC cases, chairs or monitors that you received from us without a shipping box), as this does not provides enough protection for transport. Please note that the goods are shipped sufficiently padded and impact- and slip-proof. Improperly packaged goods will be returned at a cost. Such complaint orders cannot be processed and products declared as defective can no longer be exchanged, as they have most likely been damaged if shipped unprotected and all warranty claims will therefore be lost.
- Please do not pack different items together to save volume. Small items should be marked in the filling material for a better overview. Hardware should never be shipped in an installed state (an exception is complete PCs purchased from us - you will receive information on this separately), as we will then be unable to process the goods. Where possible, use all of the original packaging material. Under no circumstances should you forgo absolutely necessary protective measures such as a base cap or display protector. Please pay particular attention to any handling instructions for transport that may be attached to the product itself or mentioned in the manual. For water cooling items, the goods must be dried as far as possible before shipping and the inlets and outlets must be closed.
- When shipping yourself without a free parcel stamp, always use an insured shipping method (e.g. not a “DHL parcel”) and never use envelopes or similarly unsafe shipping containers for returns.
- If you are not sure how to safely transport the goods to us, please ask our customer service beforehand.